Service module
Advanced Helpdesk
Currently the role of customer service continues to evolve as organizations seek to sell added services around their products, in addition to providing support for incidents.
Our solution is specially designed to give the necessary breadth and depth to face this transformation. It allows brands to take advantage of an economy where everything-as-a-service is sought, while promoting and building loyalty with automated service experiences.
Loyalty
Increase customer satisfaction and retention, providing personalized and consistent commitment through all channels.
- Omni-channel: Connect with customers through any communication channel and any device
- Personalized: Minimize customer effort in service interactions in a relevant and personalized way
- Social: Understand the concerns of your customers through social networks and act proactively in the face of service problems.
Agent training
Improve the skills of the Service Agents to offer exceptional experiences. Provide a customized interface for each customer service function.
- Effective tools: Train agents with everything they need through a single application.
- Knowledge: Access to the right answer at the right time to meet customer service needs
- 360º Vision: Integral vision of customer service, in a personalized and efficient way.
Staying agile and adaptable
Solutions designed to adapt and anticipate the needs of customers and the pace of market innovation.
- Intuitive design: Easy adaptation to market changes through configuration without code.
- Integration and extensibility: Expand your service environment through standardized interfaces
- Operations and analysis: Analysis of information to identify trends and anticipate opportunities
