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 Sectorial solutions > Hotels |
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| ICG’s software and hardware solutions adapt to the most demanding management needs of privately owned or franchise, single store and chains of hotels. |
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| At the reception: |
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| Graphical Booking screen |
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Graphical visualization of the occupation level by day and room type. |
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Indication of reserved rooms, quota and free rooms as well as guest daily Check-In and Check-Out management. |
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Quick entry of individual and group reservations, with or without cost estimation and pre-assignment of rooms. |
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Manage advanced payments and deposits at any moment, before or after the Check-In. |
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Fast reservation tracking. |
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Quick Check-In, with a graphical representation of occupied and available rooms of each type. |
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Apply prices per person or per room. |
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Individual or grouped invoicing, split invoice split per guest, automated invoicing of reservations to agencies. |
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Collect invoices with different payment types and/or currencies. |
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Manage fixed and variable quotas according to their release conditions, guarantee... |
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Link with telephone switchboard. |
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Reports: guest details report for police report, production report comparing two periods by lodging and regime, configurable reports to control and trace reservations, with or without value... |
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| In the bar and the restaurant: |
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| Hospitality Solutions |
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Charge orders from any area of the hotel (restaurant, bar, pub, nightclub, terrace...) in real time to the rooms. |
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Configuration of the client conditions for the treatment of the extras: paid by the client, paid by the travel agency, paid by the company... |
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| In the shop: |
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| Retail Solutions |
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Vertical solutions for any type of retail situated in the hotel building or in related establishments with an agreed relation. |
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Charge the purchases directly from the point of sale to the room in function of the client conditions. |
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| In the conference room: |
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| Event management |
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Manage and trace any type of event needing independent control: weddings, conventions, concerts, expositions.. |
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Creation and tracing of budgets. |
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Purchase forecast for the production. |
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Consolidated production orders. |
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Charging consumptions and costs. |
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Obtain real margins by event. |
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At the headquarters: |
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Statistics for Taking Decisions |
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Consolidated statistics with all information related to all business areas of the hotel, to have a global and also an analytical view. Reports generation and configurable cubes according the needs of each moment. |
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Reports to track the reservations and the resource forecast. |
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Production tables: sales, complements, staff meal, waste... |
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Comparatives between different periods by year, month, weekdays, hour, holidays, specific days... |
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Sales, consume, purchases... by point of sale, by business area, by department... |
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Cash-flow of collections and payments. |
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| In the warehouse: |
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| Stock Management |
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Reception of purchased merchandise. |
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Total or partial inventories. |
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Lot control and expiration (tracing). |
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Locations management. |
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Labeling items and shelves with barcodes. |
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| In the office: |
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| Hotel Management |
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Daily forecast of kitchen services (breakfast, lunches, suppers...). |
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Manage the room status for the task planning (cleaning, changing sheets...). |
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Manage the sales rates by season, client type (Middleman, Agencies, Companies, Particulars), by lodging type (Individual, Double, Suite...), by regime (Bed & Breakfast, All-in...), by weekday, with supplements (children, air conditioned, sightseeing...). |
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Management of orders to suppliers, central warehouse, franchiser or purchase centrals. |
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Products and stock management set and costs. |
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Printout of promissory notes to suppliers. |
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Control of pending collections. |
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Clients loyalty. |
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| From Internet: |
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| On-line Reservation Management |
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| Personalized page for the reservations management by Internet for the clients. |
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Works in real time on-line on the hotel database. |
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Rooms availability consults. |
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Creation of reservations. |
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| Centralized network of points of sale |
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The solution in this case would be the same as each one of the points of sale, but the shops’ databases would be managed from a central database on a server using a simple communications infrastructure via Internet.
The central computer thus sends information to each of the points of sale (articles, prices, promotions, loyalty campaigns, forms of payment, currency etc.) and receives in real time all the information generated in the stores whilst maintaining freedom in daily management and keeps working even if the Internet connection is down.
The solution is scalable according to needs and the dimensions of the establishment and the chain of own or franchise stores. |
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| CENTRAL OFFICE / WAREHOUSE |
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